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Shipping & Returns

To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.

 

 

Returns Procedure

 

If returns are received by the Country Clothing within 14 days of receipt by the customer, a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please note ALL SALE items are non refundable or exchangeable. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.

 

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged. Please send your returns to:

 

Country Clothing
1 Ewell House Parade
Ewell
Surrey
KT17 1NP

 

N.B. For orders being returned from overseas, the customer is liable for the returns costs.

 

 

Delivery

 

Orders placed before midday will be dispatched the same day. Delivery is 1-2 days. All items are sent first class on a signed-for basis which is trackable through Parcel Force.

 

  • Delivery time is generally 1-2 days in the UK
  • Delivery to Europe is generally 5 to 7 days
  • Rest of the world usually takes from 7 to 10 days
  • We do not post on weekends or public holidays.



Delivery Rates:

  • UK Delivery £4.95
  • Non Mainland UK Delivery £6.95
  • Europe Delivery £9.95
  • Rest of the world £20.00



If an item is out of stock, we will inform you immediately about delivery time.

 

UK Delivery Charges

 

Next Day Delivery: If you require guaranteed next day delivery, please contact us for charges.



Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.